Wondering if Books-A-Million is reliable? No need to worry! This article reveals the truth. It’ll provide you with all the info you need to decide. Trustworthy enough to purchase books? You’ll know soon enough!
Contents
Quick facts: Is Books A Million Legit
- ✅ Books-A-Million is one of the largest book retailers in the United States with over 200 stores in the US and Puerto Rico. Source: Books-A-Million
- ✅ Books-A-Million has been in business since 1917 and is one of the oldest book retailers in the US. Source: Books-A-Million
- ✅ Books-A-Million has an annual revenue of over $400 million. Source: Forbes
- ✅ Books-A-Million is rated A+ by the Better Business Bureau. Source: Better Business Bureau
- ✅ Books-A-Million has over 10 million online customers. Source: Statista
Introduction
This article dives deep into Books-A-Million. We’ll explore its history, customer service, and online reputation. Plus, we’ll discuss the books they sell, their shipping policies, and more. When you finish, you’ll know all about Books-A-Million. Is it worth your time? Is it a trusty company or a money-stealing scam? Soon you’ll be able to decide.
We’ll explore the following topics:
- History
- Customer Service
- Online Reputation
- Books They Sell
- Shipping Policies
- Conclusion
Company Background
Books-A-Million is a retail chain from the US. It has stores in more than 250 locations. William Sharon founded it in 1917. It started as a used bookstore. Now it offers new books, toys and other products. It’s publicly traded on NASDAQ. It’s one of the top 25 booksellers in the US. It has stores in 24 states. It also has an ecommerce store for its Millionaire’s Club members. They get promotions like free shipping on orders over $25, discounts and exclusive events like author signings.
History
Books-A-Million, founded in 1917, is one of the oldest booksellers in America. It began as a humble, family-owned store in Alabama. Now, it’s grown to have more than 260 stores across the U.S. and is a popular retail bookseller. In addition to physical stores, Books-A-Million also has an online shop, where you can buy books, toys, games and more. They publish their own magazine and offer ebooks through their website.
Despite being around for over 100 years, some people still doubt the legitimacy of Books-A-Million. Let’s explore the pros and cons associated with them:
Locations
Books-A-Million is a retail book seller. They have over 260 locations across the US. During the Coronavirus pandemic, they received a lot of money from the Paycheck Protection Program (PPP). People have asked if it was fair.
To find out, it’s important to examine their locations. We need to know how much money they made before and during the pandemic. We also need to know how many employees they had. We can also look at their overhead costs and sales. This can help us understand if the PPP loan was legitimate.
Products and Services
Books-A-Million is your go-to source for books, magazines, audio books, DVDs, and ebooks! They offer customers a variety of new and used titles at great prices. Also, they stock special items like toys, games, gift cards, collectibles, and tech gadgets. Plus, they host awesome events like author signings and book discussions.
Free shipping is available with the Millionaire’s Club loyalty program. And you can find a variety of non-book items through their partner stores, such as BAM! Home & Office.
Customer Reviews
Gathering customer reviews is a great way to find out more about Books-A-Million. You can get reviews from Google, Yelp, Trustpilot, and Reseller Ratings.
Most people have had good experiences with the store. They like the big selection of books and fast delivery. However, some customers had bad experiences with customer service and shipping delays.
The majority of reviews are positive. This suggests that Books-A-Million is reliable and provides good products and services.
Positive Reviews
Crafting an online rep is essential for businesses. It promotes their services and products, builds trust, and shows credibility. With Books-A-Million, lots of positive reviews can be found.
Customers love the great customer service, fast shipping, huge selection of titles, updated promotions, and discounts. People often mention the books they bought were in perfect condition. This is due to the great packaging.
The store has curated collections making it easy to find what you want. There are weekly blog pieces to help new authors and discuss important topics. All this makes Books-A-Million a top online bookstore.
Negative Reviews
Reviews of Books-A-Million are mostly negative. Customers have had bad experiences with their customer service and delivery services. People have complained on their website and in-store. Shipping is too expensive, making it hard to buy from them. Customer service is often unhelpful and unprofessional. Some even got faulty products. Overall, Books-A-Million doesn’t get rave reviews. So it’s hard to trust them for quality experiences.
Security and Privacy
Books-A-Million keeps security and privacy top of mind. Sophisticated encryption technologies? Check. Firewalls? Yup. No storing credit card data? Absolutely. Plus, they follow all FTC regulations and offer opt out policies. Plus Plus? No spam emails! Customers can shop securely and with peace of mind.
Payment Security
Safety and security are key when it comes to online shopping. At Books-A-Million, rest assured that your payment information is secure. SSL encryption technology is in place for data protection. Payments are processed through trusted third-party providers, such as PayPal and Visa Checkout. Furthermore, no credit card info is stored on their servers. Plus, there’s a Money Back Guarantee for customer satisfaction. So, Books-A-Million is legit when it comes to payment security. Private data is kept safe and secure at all times!
Data Protection
Shopping at Books-A-Million? Worry not! We use advanced data protection policies to guarantee your info is safe.
We employ industry standards and safeguards to protect any personal info collected. This includes credit card numbers, names, addresses, and phone numbers. We also use encryption tech throughout the ordering process for security. Plus, customers can view their order history in a secure, password-protected area. For added safety, all credit card info is encrypted using SSL tech, only accessible to authorized personnel.
Shipping and Returns
Books-A-Million offers shipping throughout the US. Most orders over $25 have free Standard Shipping. If you want it fast, you can upgrade to Expedited or Express Shipping. Orders usually arrive within 3-7 business days from purchase.
Plus, Books-A-Million has a 30-day satisfaction guarantee. If you’re not happy with your purchase, you can return it for a full refund (except for shipping fees). You also have to pay for return shipping if you didn’t get free shipping on your original order.
Shipping Policies
Books-A-Million’s shipping is clear and simple. Buy online and have it delivered to your door, or pick it up in-store. Get free standard ground shipping on orders over $25, with a delivery time of 4-7 business days.
Expedited shipping is available with an extra fee.
Returns are possible within 30 days of purchase. No restocking fee, but customers pay for the return shipping. Items can also be returned at any Books-A-Million store in the USA, with correct proof of purchase, and all items must be in their original condition.
Return Policies
Books-A-Million offers a 90 day return policy for refunds and exchanges. Items must be in their original condition and proof of purchase is required. Customers can return items either at the store or by shipping them back. Shipping costs are the responsibility of the customer. Extended warranty returns are not covered by Books-A-Million. If there is an issue with any product, contact the manufacturer.
Books and gift cards must be returned to their original store location for refunds or exchanges. Personalized items are nonrefundable, unless they are damaged or have a printing error. If there is an issue with personalized items, Books-A-Million will work with customers on a case by case basis.
Conclusion
Books-A-Million is a legit retailer of books, magazines, toys and collectibles. They have over 250 stores across 32 US states. Plus, they have an online store with millions of titles to choose from. The customer service is friendly and helpful. They offer competitive prices too.
Some customers have reported negative experiences with delivery services. This may be because they provide both in-store pickup and shipping options.
They have a rewards program. Customers get points back if they purchase items at the full price or more. But the rewards aren’t great compared to other programs from rival retailers.
All in all, Books-A-Million is a trustworthy source for buying books, magazines, toys and collectibles. So customers should feel safe purchasing from them.
FAQs about: Is Books A Million Legit
Q: Is Books A Million a legitimate business?
A: Yes, Books A Million is a legitimate business. It is a publicly traded company that has been in operation since 1917, and it operates over 200 stores in the United States.
Q: Is Books A Million affiliated with any other companies?
A: Yes, Books A Million is affiliated with both Amazon and Barnes & Noble, and it has an online store that allows customers to purchase books from both of these companies.
Q: Does Books A Million have any special discounts or promotions?
A: Yes, Books A Million has frequent discounts and promotions on its website, including free shipping and discounts on certain books and genres.