Confused ’bout Chewy? We gotcha! In this article, you’ll learn if Chewy is legit. Get all the juicy details you need to know. It’s time to find out if Chewy is honest and reliable.
Quick facts: Is Chewy Legit
- ✅ Chewy is a publicly-traded ecommerce pet products retailer, founded in 2011 (Yahoo Finance).
- ✅ Chewy ranked #4 in Fortune Magazine’s 2020 100 Fastest Growing Companies list (Fortune).
- ✅ Chewy had 24.6 million active customers in 2019 (Chewy IR).
- ✅ Chewy saw a 24% year-over-year increase in total net sales in the second quarter of 2020 (Chewy IR).
- ✅ Chewy offers a wide selection of products, including pet food, toys, treats, and more (Chewy).
Introduction
Welcome to our review of Chewy – your online source for pet goodies! You’ll learn all about this pet-friendly store, from the products to shipping and customer service.
Chewy is a great choice for shoppers who love their pets but don’t have time to shop in store. On the website, you’ll find top brands like Royal Canin, Purina Pro Plan, and Natural Balance.
Plus, orders are shipped within one business day from US distribution centers, so you can expect your order quick.
Chewy also offers superb customer service, both through their call center and online chat. On top of that, they have an awesome return policy and price match resource – so you’re sure to get the best deal.
What is Chewy?
Chewy is an online pet products retailer in the US. It’s based in South Florida and was founded in 2011. They have over 1 million products in 1500 brands! Customers can order personalized items or join Chewy’s Autoship program for recurring orders. Plus, they offer British Miners coal chew treats for dogs.
These Non-GMO treats are made with British coal and plant-based proteins and fats that give essential nutrition. They’re also grain free, gluten free and soy free, making them ideal for all canine diets.
What Products Does Chewy Offer?
Chewy offers a wide range of products, from pet food to treats and supplements. Plus, they have toys, beds, and grooming supplies! With over 900 brands and 50,000 items, customers have lots of choices. They even offer their own brand called Chewy’s Choice.
Chewy is serious about quality. They have a Quality Assurance team that checks for safety, and makes sure all products meet or exceed standards. No harmful ingredients or toxic chemicals allowed. Plus, all their suppliers must have the proper licenses from their countries or regions.
So, customers can shop with confidence. Whether on the website or mobile app, they know they’re getting quality goods from Chewy!
Company Reputation
Company reputation is crucial for a business’ legitimacy. Chewy has shown dedication to good customer service, ethical products, and good prices. Thus, their reputation is essential.
Customer reviews are a great way to judge a company’s reputation. People with positive experiences with Chewy will likely recommend it, and shop there again. Also, reviews from organizations like the Better Business Bureau can show how a company treats its customers.
Companies with good reputations tend to be transparent with their processes and policies. That way, customers can trust they won’t be surprised by hidden fees or other issues. All of this adds credibility, demonstrating the business is legit.
Chewy’s Customer Reviews
Customers are raving about Chewy! Across the web, they are sharing how great their experiences were. Chewy has earned an A+ rating from the BBB and TrustPilot gave them an impressive 4.9 stars out of 5 with over 119 thousand reviews.
People love their selection and quality of products. Plus, their customer service team is unbeatable. Customers say the team is helpful and understanding. They often get back to them quickly with resolutions. It’s no surprise that Chewy stands out from other pet product companies.
Chewy’s BBB Rating
Chewy has a great A+ rating with the BBB. This means they are honest and dependable when it comes to customer service. The BBB is a non-profit group that watches businesses for following ethical standards. Being part of the BBB allows companies such as Chewy to be monitored and create trust with their customers. A high rating shows that Chewy is dedicated to giving their customers top-notch service and support while shopping online.
Those who shop with Chewy can be sure they are dealing with an upstanding business that is honest and cares about their customers.
Chewy’s Trustpilot Rating
Strata Health Group is a third-party company that rates and reviews many businesses and products. They rate Chewy, an online pet store, on the Trustpilot platform with an 8.9/10 score. This score is based on over 1,000 customer reviews.
Chewy has been given positive ratings for their customer service staff and accurate product descriptions. It’s important for buyers to know this, as it gives them assurance about the quality of the products, the reliability of the customer support team, and the accuracy of their order processing and shipping process.
Overall, the Trustpilot score from Strata Health Group shows how satisfied customers have been with Chewy. Of course, there are exceptions, but it is a good indication.
Pricing
Chewy is an online pet store with competitive prices. Customers can compare prices and buy the most cost-effective one. Plus, they have frequent promotions and sales. There’s a subscription program too! Customers can choose their shipment frequency and opt for automatic reordering.
All orders over $49 get free shipping, making ordering from Chewy very convenient and cost-effective!
Chewy’s Shipping Costs
Chewy is an online pet shop with lots of products for cats, dogs, and other animals. Prices are competitive. Shipping costs vary depending on product size and weight. Most orders over $49 are free shipping in the continental US. Orders under $49 have a flat rate of $4.95. Some large items need extra charges as given on their page.
Two-day shipping is $5, and one-day is $14.99. Customers can pick up their order for free from a US-based fulfillment center.
Chewy’s Return Policy
Chewy is a top online pet food, supplies and medications store. Customers often ask about their return policy. Chewy has a great policy! Customers may return unused items within 30 days for a full refund. Open products also can be returned, but maybe with extra shipping and handling costs. Plus, Chewy has a 100% Satisfaction Guarantee for all purchases. If customers are not happy with their item, they should contact customer service. They will help fix the issue with an exchange or refund.
Chewy’s Price Matching Policy
Chewy’s Price Matching policy is all about helping customers find the best bargains and save money. They’ll match any competitor’s price on the exact same item, as long as it’s in stock. Chewy will even match prices of certain online retailers and merchants if the prices are public. Plus, they provide a price adjustment up to 14 days after purchase.
If customers find a lower price on an identical item within 14 days of their purchase from Chewy, they’ll get the difference in price. Also, customers can get a “Price Match Guarantee” from customer service if they find a lower price from an authorized retailer within 30 days of their original purchase date from Chewy. Customers must show proof of the lower-priced offer for these services.
All in all, Chewy’s Price Matching Policy guarantees customers get the best value when shopping with Chewy!
Summary
In conclusion, Chewy is a real online pet store with a broad variety of products. Prices are super low and delivery is fast. The customer service is great. It’s a great choice for those buying pet supplies online. The business also provides useful resources, like a comprehensive vet approved blog and an Ask a Vet service for any questions about your pet’s health.
All in all, Chewy is a great resource for all your pet needs. Give it a try – you won’t be unhappy!
Pros and Cons of Shopping at Chewy
Chewy is an online pet store with quality products for owners and professionals. They have competitive prices on many items, from toys and treats to food and medication. Here’s a look at the pros and cons of shopping with Chewy.
Pros:
- Prices are competitive including a price-match guarantee and sales.
- They have a huge selection of products, 1 million across all categories.
- Also, they have helpful customer support 24/7 by phone, live chat, and email.
Cons:
- Their inventory may be limited compared to other stores.
- Shipping fees can be expensive for large orders.
- Lastly, customers must pay return shipping fees on most items.
Final Verdict: Is Chewy Legit?
Yes, of course! Chewy.com is a reliable and trustworthy pet retailer. They have a large selection of pet products with competitive prices. Plus, they offer speedy shipping and great customer service.
Customers love Chewy. They don’t require a minimum purchase. Free shipping on most orders. And auto-ship options. That’s why many pet owners choose them.
Chewy offers premium-quality products, and friendly customer service reps. Plus their price matching policy guarantees you get the best price.
If you want to buy pet supplies online, Chewy is definitely worth considering!
FAQs about: Is Chewy Legit
Q: Is Chewy legit?
A: Yes, Chewy is a legitimate online pet supply store. It is one of the leading online pet supply stores in the United States and is highly rated by customers for its wide selection of products and excellent customer service.
Q: Is it safe to purchase from Chewy?
A: Yes, Chewy is a secure website and customers can feel safe when making purchases. Chewy has a secure checkout process and all payments are processed using secure encryption technology.
Q: Does Chewy offer free shipping?
A: Yes, Chewy offers free shipping on orders over $49. Orders of $49 or less will have a standard shipping fee of $4.95.