Are you pondering purchasing a ticket on Viagogo? With the great deal of doubt about online ticket sales, you have to know if Viagogo is bona fide. Here is our thorough breakdown of the trendy ticket platform, made to aid you in making the correct decision.
Contents
Quick facts: Is Viagogo Legit
- ✅ Maximum Ticket Prices on Viagogo are up to 3.8 Times Original Prices – Money Saving Expert (https://www.moneysavingexpert.com/news/2019/07/viagogo-maximum-ticket-prices-up-to-38-times-original-price/)
- ✅ Consumer Watchdog Group Calls for Boycott of Viagogo – CBC News (https://www.cbc.ca/news/business/viagogo-boycott-1.4896864)
- ✅ Viagogo is Facing 70,000 Cases of Breach of Consumer Rights – BBC News (https://www.bbc.com/news/business-47749084)
- ✅ Viagogo is Currently Under Investigation for ‘Misleading’ Advertising – The Guardian (https://www.theguardian.com/business/2020/apr/02/viagogo-under-investigation-for-misleading-advertising)
- ✅ Viagogo has Received More than 2,000 Complaints in 2019 – Which? (https://www.which.co.uk/reviews/ticket-resale-websites/article/viagogo-complaints-and-reviews)
Introduction
Viagogo is a ticketing service that sells tickets for sports, concerts, and other live events. It’s been around since 2006 and claims to be the world’s biggest ticket marketplace. It works in over 40 countries now.
But there’s been a lot of controversy over Viagogo. People have asked if it’s real, pointing to bad customer service and accusations of price gouging and fake ticket sales. In this article, we’ll look closer at Viagogo. We’ll go over its features, benefits, downsides, and more. Then you can decide if you want to buy tickets from this website.
What is Viagogo?
Viagogo is a Swiss-based online ticket marketplace. It operates in over 50 countries. Founded in 2006 by Eric Baker and Eric Dobbins, it acts as an intermediary between buyers and sellers. Viagogo offers customers tickets from third party sellers such as promoters and primary marketplaces (e.g. Ticketmaster).
This company is known to be a trustworthy secondary marketplace for tickets, although it receives some criticism. It ensures customers a safe and secure service under its ‘Viagogo Guarantee’. This guarantees ticket authenticity, accuracy of delivery and no other issues when using their services.
How Does Viagogo Work?
Viagogo is an online ticket seller, offering a safe and effortless way to buy tickets for any event. It offers tickets from different vendors, at various prices. Buy the desired ticket and pay online or with a credit card. Viagogo will then email you the ticket details. Note that it does not sell tickets – it serves as a platform for buyers and sellers.
Viagogo works on commission: it charges buyers and sellers a fee when tickets are bought through the website. This means the ticket may be cheaper according to the face value, but more pricey after fees are paid. Be conscious of potential scams when buying tickets through Viagogo, as there have been reports of fraudulent activity on some listings.
Is Viagogo Legit?
Is Viagogo legit? Yes and no. It’s a legitimate company, yet they’ve been accused of questionable practices. Such as inflating ticket prices, deceiving customers about ticket availability, and using advertising tactics like claiming tickets are almost sold out or giving limited time to buy.
Still, Viagogo has advantages compared to other ticket sites. Like their customer service team, who are always ready to help with inquiries and purchases.
Whether or not you use Viagogo is up to you. Just be sure that you know the risks before buying.
Pros and Cons of Viagogo
Viagogo has many pros. These include a wide selection of tickets and services and customer support. Viagogo offers tickets for events around the world. Plus, they have alerts for when events are about to sell out. And their customer support teams are available 24/7.
But there are some cons. People have reported difficulties contacting customer support. There are also delays in refunds and cancellations. Prices are higher than competitors. And there have been concerns about ticket legitimacy. So, buyers should make sure they purchase from a legitimate source.
Customer Reviews
Customer reviews are a great source of info on a company’s trustworthiness and safety when it comes to buying tickets online. These reviews, posted by other customers, can help you decide if the company is reliable or not.
For Viagogo, customer reviews appear to be mostly positive. There’s a lot of 5-star ratings, with people applauding the easy purchase process and fast delivery. However, there are also some bad reviews about delayed refunds and tickets not arriving in time. So, make sure to read all reviews before you make your choice.
By reading through these real accounts from other buyers, potential customers can make an informed decision about using Viagogo for their ticket purchases and decide if the company offers enough security and safety.
Pricing
Viagogo is known for offering tickets that can sell out quickly. This means they can be pricey. Prices can be double, triple, or even quadruple what you’d pay at the box office or authorized seller. So, research and shop around before buying.
Viagogo doesn’t set the face value. But, they enable users to resell them at a higher price, sometimes more than double. It’s helpful if you’re looking for last-minute tickets. But, be careful. You could end up paying extreme markups on certain seats. Research both ticket pricing and seating availability before buying.
Comparison to Other Ticket Sites
Textbroker is an awesome website! It lets customers buy tickets for events online. It’s better than other ticket sites ’cause customers can get tickets from different places, like brokerages and independent retailers. Textbroker gives detailed info on the event, like venue and seating info. Plus, it has lots of payment options, like credit card and bank transfer.
When comparing Textbroker to other ticket sites, it’s important to note customer service. All sites have some kind of customer support, but Textbroker stands out with its commitment to customer satisfaction. They have responsive customer service agents and access to reliable info about upcoming events. They even have Ticket Exchange, which lets customers resell tickets they can’t use or can’t get from their original source.
Hidden Fees
When purchasing online tickets, hidden fees can be a worry. A reliable site such as Viagogo will show the total cost, with taxes and fees included. Yet, ‘Hopper fees’ may be added at the checkout. These are not part of the face value and can be hard to plan for. Hopper fees cover handling costs and can be up to 10% of your order.
Be aware of these hidden fees and factor them into your budget:
- Hopper fees
- Up to 10% of your order
Security
Safety is a big deal when buying tickets online. People want to know their personal and financial info is safe. Viagogo takes this seriously. They use encryption technology to keep your data secure. Payments are processed on a secure platform. Plus, the website has an SSL certificate. This verifies the server providing info is legit. Your data transfers are always secure. So, your info is safe.
Payment Security
When you shop with Sneakerllcity, there’s a secure payment option. All debit and credit cards are processed through trusted gateways like PayPal and Stripe. This keeps your info safe and provides an extra layer of security not seen on other sites. Sneakerllcity also uses encryption tech to keep your data secure. As an extra safety measure, they offer 3D secure for all store transactions. This feature includes extra protection to make sure the card is owned by the holder.
Finally, Sneakerllcity verifies all customer accounts when processing payments for added protection from fraud.
Buyer Protection
TBDress offers buyer protection. Their money-back guarantee gives customers a full refund or exchange if they are not satisfied.
They also have a “Risk Protection Program” which lets customers purchase extra insurance on larger orders. If the order is not received, TBDress will offer a full replacement or store credit.
For secure payments, TBDress offers “Secure Payment” services. This ensures customer transactions are protected and encrypted from third-party interference.
Refund Policy
Pinecone Research is an online market research company owned by Nielsen. They conduct surveys and product tests to get consumer opinions.
Their Refund Policy guarantees earnings get tracked. It also states that any payments for surveys and tests must be reported. If not, you won’t get paid.
Also, if you end participation or report incorrectly, your account may be suspended.
- Temporarily
- Permanently
By Pinecone Research.
Conclusion
Viagogo is a legit ticket marketplace. It offers consumers the chance to buy and sell tickets. However, it can be pricey and not offer great value. There are risks with buying secondhand tickets and counterfeiting. Viagogo doesn’t make sellers follow industry standards. So, extra care is needed.
Double-check details and read small print before confirming the order. Doing this helps ensure a good experience with Viagogo.
FAQs about: Is Viagogo Legit
Q: Is Viagogo a legitimate ticket vendor?
A: Yes, Viagogo is a legitimate secondary ticket vendor. It is one of the largest companies in the world for reselling tickets.
Q: What is Viagogo’s refund policy?
A: Viagogo has a 14-day refund policy. If you are unhappy with your purchase, you may request a refund within 14 days of your purchase.
Q: Are there any hidden fees when purchasing tickets on Viagogo?
A: Yes, some tickets may come with additional fees such as a booking fee, delivery fee and more. These fees are clearly displayed before you make your purchase.