Planning your vacation? Heard of eDreams? Get the facts before booking. Is it a legitimate site? Know the truth, then trust eDreams for your dream vacation!
Contents
Quick facts: Is Edreams Legit
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Background
eDreams is an online travel agency. It was founded in Barcelona, 1999. It serves customers from all over the world. The website is easy-to-use, so users can compare deals for flights and hotels quickly.
The blog page provides info about destinations and attractions. It also keeps customers updated on industry trends, special offers, discounts and more.
The Loyalty Program rewards customers with discounts on future bookings after they booked a certain number of trips with eDreams.
eDreams complies with IATA’s Safe Shopping protocol and other globally accepted standards. It uses encryption technology to securely process payments. 3D Secure is the provider. This ensures customer satisfaction and maintains their good reputation.
What is eDreams?
eDreams is an online travel agency that lets you book flights, hotels and car rentals. It was created in 1999 and owned by the Odigeo Group, one of the largest online travel companies in the world. They have offices all over the world, like Madrid, Barcelona, Milan and Paris. With them, you can get flight tickets from Lufthansa, British Airways, American Airlines, Emirates and more. eDreams also offers special packages and hotel deals.
Their website is user-friendly and there’s a 24/7 customer service to assist you with inquiries. Reviews from customers are generally positive. Plus, you can find great deals for flights, hotels and car rentals. All car rental services offered by eDreams are reliable, coming from leading car rental companies in each destination city.
History of the company
eDreams is an online travel service with discounted flights, hotels, car rentals and more. It was founded in 1999 by Javier Perez-Tenessa and Dana Dunne in Barcelona, Spain. It began as a small business that took advantage of the growing internet travel market.
Now, eDreams is one of the largest online travel services in Europe. In 2016, it had over 4 million customers in 31 countries. 500 airlines and 150,000 hotels worldwide are partnered with eDreams.
eDreams is known for its competitive prices on flights and accommodation. Its search engine helps customers to find the best deals without difficulty. Additionally, the company offers excellent customer service. There is a 24/7 customer support chat and a help section with FAQ’s to help customers with their trips.
Reviews
Reviews are important for research about a travel site. They can show the quality of service, customer satisfaction, and reliability. eDreams reviews can be found on Trustpilot, ConsumerAffairs, and Trip Advisor. The reviews seem to be mixed. On Trustpilot, eDreams has an average score of 2.5 stars out of 5. This is based on over 10k reviews. 30% rated them as excellent, while 41% rated them as bad.
Reviews do not show the full story of the site. But, they still provide valuable insight. It should be taken into account before making a booking decision.
Customer feedback
The customer feedback on eDreams was varied. Many said it was reliable and convenient, while others had booking issues. Most said the customer support was helpful if they needed help. However, some reviews mentioned cancelled flights and unexpected fees. On the whole, customers seemed pleased with eDreams.
eDreams has been a top online travel agency in Europe since 1999. It offers great deals on flights, hotels, and rental cars from thousands of spots. The company has won awards for its service and prices. Despite some bad experiences, most customers are satisfied with their purchase from eDreams and recommend it.
Trustpilot reviews
Trustpilot reviews give a complete view of the customer experience at Artfire.com. It’s easy for customers to rate the quality of their items, and also customer service.
Out of 1,749 reviews, 92% rate Artfire.com as “Excellent” or “Great”. This shows that customers are usually very happy with the company. Reviews praise certain product categories, like jewelry and handmade items. People also talk about how helpful the customer service team is when needed. The general opinion is that Artfire.com is legit, and trustworthy for online shopping.
BBB ratings
The Better Business Bureau (BBB) rating is key to understanding the credibility of a business. It lets customers compare products, services, and reliability. eDreams has a BBB rating of B-. This is satisfactory and suggests customers have had good experiences.
Since eDreams doesn’t have a physical presence in many countries, there’s not much data for their BBB ratings. However, their rating seems satisfactory. This suggests they offer reliable services at reasonable prices with good customer support.
Services
eDreams is a legit travel website. It has everything you need for your trip. From flights to hotels, car rentals to vacation packages, all in one place. Plus, its user interface is easy to use. Searching for great deals is simple. And, eDreams has a price comparison engine to compare different options side by side.
You can get rewards too! Earn points with purchases and get discounts or other perks. 24/7 customer service is available if you need help. All in all, eDreams is reliable. It makes it stress-free to plan your trip.
Flight bookings
Booking a flight can be a tough task. eDreams can help! They offer packages and options to make it easier. Special fares and discounts, multi-destination flights for biz trips, and customizable routes are all available. Prices depend on the booking size, fare type, and route. Cashback and promo coupons are available with all tickets. Plus, customers can add travel insurance at an extra cost.
Get amazing deals with just a few clicks!
Hotel bookings
eDreams makes it easy for travelers to book a hotel. With over 600,000 hotels in over 200 countries, there are plenty of options. Plus, you can save time by searching all major booking sites at once.
eDreams also offers exclusive deals that you won’t find anywhere else. Think: early check-ins/late check-outs, free Wi-Fi, free spa access and more. Plus, their secure payment system keeps your personal info and credit card data safe.
Car rental services
eDreams boasts a car rental service on their website, making it super convenient for customers. Reviews say the services are reliable and trusty, with a wide range of cars. Luxury, economy and even small vans are all possible – with detailed photos and descriptions of each vehicle type. Plus, customers have reported savings when using eDreams. All in all, this travel site is worth a look!
Security
Security matters when booking travel on eDreams. Customers are cautious of entering personal info on sites they’re not familiar with. Before entering any details, check the SSL certificate. It encrypts the data passing between customer and website. Ensure your connection is secure.
EDreams has a privacy policy that outlines how it handles customer data. It protects data with firewalls, encryption, etc. It only uses customer data for the reasons given in the policy. Third-party partnerships for marketing may be used, but only with explicit permission from users.
Payment security
eDreams takes security very seriously when it comes to protecting your payment info. They use 128-bit encryption for that purpose. 3D Secure is also added, making sure you authenticate yourself with your bank before the purchase is completed. Along with these measures, anti-fraud tools are also used, such as IP address checking and browser fingerprinting. Trained professionals manually review transactions too!
And if you need extra assurance, eDreams allows you to pay via PayPal, which gives additional insurance versus fraudulent purchases.
Data security
The National CPR Foundation is serious about data security. They store personal info in an encrypted database. Logins and transactions use a secure connection. Credit card numbers don’t get stored on their servers. They have a clear privacy policy. Plus, two-factor authentication is in place to protect accounts from malicious attacks.
All of these measures make sure your personal info stays safe when you book travel plans with the National CPR Foundation.
Pros and Cons
Weighing out the Pros & Cons of using eDreams for travel bookings is essential.
- Pros include: competitive pricing, flexible payment options, access to various global airlines and hotel chains, easy & convenient booking process, safety & security backed by international financial institutions (Visa, Mastercard, American Express).
- Cons include: no customer service representative, prices may be higher than other sites, no office in every country.
Advantages of using eDreams
eDreams is a legit online travel agency. It offers flights, hotels and packages for any budget. There are many benefits to using eDreams.
- You can find cheap flight and hotel rates. They have a wide range of airlines, so you can get great deals. They also provide special deals on top cruise lines to give customers savings when booking packages.
- They’re convenient. Their website is easy to use and you can book a flight or room in minutes! Plus, they have a 24/7 customer service line so you can contact them with any queries. As an extra bonus, eDreams also offers insurance policies for extra safety abroad.
- Customers get access to exclusive discounts like last minute deals and loyalty member specials. This helps them save even more money on their next trip!
Disadvantages of using eDreams
eDreams can be a great way to book travel and holidays. Still, there are some drawbacks. Customers have often been overcharged or charged hidden fees. What is advertised may not be what you get when you purchase a package holiday. And, making changes or getting extra services could be costly and tricky.
Customer service has also been a problem. People have had trouble getting refunds and experienced long wait times. The terms and conditions on the website can be confusing. It’s important to read them before buying, so you know what you’re getting into.
Conclusion
eDreams is a dependable and legitimate travel booking platform. Customers have shared great experiences with the company. It also has secure payment systems that keep data private. The eDreams customer service team is accessible 24/7 in case of any issues or questions.
Plus, eDreams provides many advantages for its customers, including special discounts, a simple-to-use website, and the opportunity to pay in installments. All in all, it’s safe to say that eDreams is a trustworthy travel site that puts customer satisfaction first.
FAQs about: Is Edreams Legit
Q1: Is edreams legit?
A1: Yes, edreams is a legitimate travel agency. It is one of the leading online travel agencies in Europe and has been in business since 1998.
Q2:What services does edreams offer?
A2: Edreams offers a variety of travel services including flights, hotels, car rentals, and vacation packages.
Q3: Does edreams offer customer support?
A3: Yes, edreams offers customer support in the form of a 24/7 call centre, online chat and email support.